Thank you for purchasing from AV Guards. We strive to ensure complete customer satisfaction. Please read our Refund and Returns Policy carefully before making a purchase.

1. Digital Products Policy

AV Guards primarily sells digital products, including antivirus software licenses and activation keys. Once the product key or license is delivered via email or on-screen after payment, the product is considered delivered and used.

Due to the digital nature of our products, returns are not applicable.

2. Eligibility for Refunds

Refunds may be considered only under the following circumstances:

• The license key provided is invalid or not working

• The wrong product was delivered due to a system error

• Duplicate payment was made for the same order

• Technical issues prevent activation and our support team is unable to resolve the issue

All refund requests must be submitted within 7 days of purchase.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after purchase

• Incompatibility with the customer’s device or operating system (unless specified on the product page)

• Failure to cancel auto-renewal subscriptions on time

• Failure to read product description or system requirements

• Product already activated successfully

• Delayed requests beyond the refund eligibility period

4. Refund Process

To request a refund, please contact our support team with:

• Order ID

• Registered email address

• Reason for refund

• Screenshots or error messages (if applicable)

📧 Email: support@avguards.com

Our team will review your request within 2–5 business days.

5. Refund Method & Timeline

• Approved refunds will be processed to the original payment method

• Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider

• Any transaction or gateway fees may be non-refundable

6. Chargebacks & Disputes

Initiating a chargeback without contacting AV Guards support may delay the refund process. We encourage customers to contact us first so we can resolve the issue quickly.

7. Subscription Cancellations

If your purchase includes a subscription with auto-renewal:

• You must cancel the subscription before the renewal date

• No refunds will be issued for renewed subscriptions once the renewal payment is processed

8. Changes to This Policy

AV Guards reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

9. Contact Us

If you have any questions about this policy, please contact us:

AV Guards
📧 Email: support@avguards.com
🌐 Website: https://store.avguards.com/